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martin49's avatar
martin49
Explorer | Level 3
1 year ago

I was required to reset my password and now I can't find my files/paid plan.

I have a paid plan (2TB). I was forced into a password change last week, and since then all files and folders are gone from my Dropbox account, and when I login, it shows that have 2MB, not 2TB. Al...
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey martin49, welcome aboard the Community!

 

From what you mention, there’s a high chance you’ve set up a brand new Dropbox account, which is why you don’t see your files when logged in to it. 

 

The computer that still shows your old Dropbox files, does it also show your paid account and previous email address? You can check this this way and then compare that email address to the one you see here. Are they the exact same? 

 

Let me know what you find.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
1 year ago

Hi martin49 ,

 

Just jumping in to check in to see if you were able to resolve the issue. 

 

Let us know if the issue persists. We're happy to help. 

  • martin49's avatar
    martin49
    Explorer | Level 3
    1 year ago

    I have been offered no solutions yet. It's extremely frustrating to have a problem like this and no options for support


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