Forum Discussion

martin49's avatar
martin49
Explorer | Level 3
1 year ago

I was required to reset my password and now I can't find my files/paid plan.

I have a paid plan (2TB). I was forced into a password change last week, and since then all files and folders are gone from my Dropbox account, and when I login, it shows that have 2MB, not 2TB. Al...
account access
security
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
1 year ago

Hi martin49 ,

 

Just jumping in to check in to see if you were able to resolve the issue. 

 

Let us know if the issue persists. We're happy to help. 

martin49's avatar
martin49
Explorer | Level 3
1 year ago

I have been offered no solutions yet. It's extremely frustrating to have a problem like this and no options for support…

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