2025 sparked some incredible conversations across our community 👩💻. Discover the highlights and see what’s ahead in 2026.
Forum Discussion
I was required to reset my password and now I can't find my files/paid plan.
I have a paid plan (2TB). I was forced into a password change last week, and since then all files and folders are gone from my Dropbox account, and when I login, it shows that have 2MB, not 2TB.
Al...
The email address, [removed] definitely WAS associated with a paid account.
I have tried the chatbot; it is useless. How would you suggest I go about "contacting support immediately?" There seem to be no options for that. I probably could have solved this problem Monday with a 5-minute phone call, were that option available.
Again, I'm about to give up and just use a different service…
[personal information removed per the Community's Guidelines]
Rich
Super User II
Super User II
martin49 wrote:
The email address, [removed] definitely WAS associated with a paid account.
First, PLEASE stop posting your email address on this PUBLIC forum. You're just handing out personal information. And yes, your email was likely associated with a paid account, but your account has been compromised. Stolen.
If I were you, I'd be checking every service you use and paying close attention to your credit card statements. I would also sign up with HIBP, or at least check your email address and passwords against their databases to see where your credentials may have been stolen from.
How would you suggest I go about "contacting support immediately?" There seem to be no options for that.
By following the steps that I provided above. Do that, and you'll be able to open a ticket.
