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Forum Discussion
I was required to reset my password and now I can't find my files/paid plan.
I have a paid plan (2TB). I was forced into a password change last week, and since then all files and folders are gone from my Dropbox account, and when I login, it shows that have 2MB, not 2TB.
Al...
Rich
Super User II
Super User II
martin49 wrote:
Trying this again, as my replies are not showing once I refresh the page
Your replies are showing, though if you sent several in a row then they may have been picked up by the spam filters until someone released them.
I would like to completely delete this account and start over.
The only account you would be able to delete is the one that you're signed in to right now, i.e. the new, empty account. You wouldn't be able to delete the other one because you're no longer in control of it.
... I need to know how to go about contacting Support to get this done.
I explained how to contact Support in my earlier replies, and included a screen capture of exactly how to do it. Refer to my previous replies.
Another thought came to me this morning. Check your email system for any rules or filters that you didn't create. When attacks like this happen, the attacker often creates a mail filter so you don't see emails from the service that has been compromised.
I am currently still able to see the account registered to the fictitious email address - "no-reply,dropbox@mail.com" if I use the web link from the Dropbox menu on my computer.
If I cannot delete the account, I guess I should at least delete all the items in it?
