Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

martin49's avatar
martin49
Explorer | Level 3
1 year ago

I was required to reset my password and now I can't find my files/paid plan.

I have a paid plan (2TB). I was forced into a password change last week, and since then all files and folders are gone from my Dropbox account, and when I login, it shows that have 2MB, not 2TB. Al...
account access
Passwords
security
martin49's avatar
martin49
Explorer | Level 3
1 year ago

I am currently still able to see the account registered to the fictitious email address - "no-reply,dropbox@mail.com" if I use the web link from the Dropbox menu on my computer.

 

If I cannot delete the account, I guess I should at least delete all the items in it?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey martin49, if you still have access to the compromised account and those are still your files in there, then yes, I would suggest downloading them to your computer, to make sure you have a copy and then you can delete them from the account.

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!