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martin49's avatar
martin49
Explorer | Level 3
1 year ago

I was required to reset my password and now I can't find my files/paid plan.

I have a paid plan (2TB). I was forced into a password change last week, and since then all files and folders are gone from my Dropbox account, and when I login, it shows that have 2MB, not 2TB. Al...
account access
security
martin49's avatar
martin49
Explorer | Level 3
1 year ago

I am currently still able to see the account registered to the fictitious email address - "no-reply,dropbox@mail.com" if I use the web link from the Dropbox menu on my computer.

 

If I cannot delete the account, I guess I should at least delete all the items in it?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey martin49, if you still have access to the compromised account and those are still your files in there, then yes, I would suggest downloading them to your computer, to make sure you have a copy and then you can delete them from the account.

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