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I was signed out of my Dropbox account, but now I no longer have access to the email address.
i was sent photos via a dropbox link to my current email address, and as i went to open the email i unintentionally logged out of my dropbox account that was linked with my old college email. the email is no longer active, even if i had the password the email does not exists but i just never logged out of it or synced the account to my current email address. so everything i have been saving has gone to my dropbox account that is linked to my old college email, so it has all of my film photos since i was 22. i just need to get into the old dropbox account to sync the files with my current email! is this possible?
1 Reply
- Dell_Dropbox
Community Manager
welcome to the community tmayne2011, I wish we could meet under better circumstances. I know its extremely nerve wrecking losing access to your files. This is a deeper issue than we'd be able to remedy publicly, I would recommend contacting support via www.dropbox.com/support
Make sure you are NOT LOGGED IN - even to here before you go to that URL.
Be advised that if you flat out cannot access your old email, you may not be able to get back into the old account in question:
"If you still can’t access your email account, you won’t be able to reset your password or log in to your Dropbox account. This security measure helps us protect your account from unauthorized access. For security reasons, we can’t change the email address on your account for you."
This is directly from the Dropbox 'Lost Email Access' page: https://help.dropbox.com/account-access/lost-email-access
