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thetompi's avatar
thetompi
New member | Level 1
10 months ago

I'm being asked to enter a valid email address on my Android mobile app and I can't sign in.

Hi everyone. I get "Please enter a valid email address." on android 5.1.1. The email eddress is good, on a desktop pc, i can login. I've tried everything, even changed the ROM on the device. Please h...
account access
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey thetompi, thanks for posting this here on our forum. 

Can you please reinstall the Dropbox app, if you haven’t tried this already? After that, please double check that both your email address and password don't contain any sort of typos or other characters.

Also, what’s your current plan? Is it possible you’re on the free Basic plan and you already have 3 devices linked? 

Let me know how it goes.

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