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CharlesworthAssociates_LLC's avatar
CharlesworthAssociates_LLC
New member | Level 2
2 years ago

I'm being denied access to one of our Dropbox accounts

I have a DropBox account I use with clients in my medical/legal consulting business.  My husband & I are also a members of a professional photography group that is using DropBox for training sessions...
account access
Error Messages
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi CharlesworthAssociates_LLC, and thanks for posting on our forum. 

 

When saying that your email accounts have the same extension, do you mean they’re all under the same email domain perhaps? 

 

Can you clarify what you mean when saying you’re having trouble accessing the outside Dropbox from your husband’s email account? Can you send me a screenshot of the error you’re getting? Just make sure to hide any email addresses that may be showing before posting your screenshot here.

 

As for the Gmail account you mention, is it linked to a Dropbox account that you haven’t accessed in over 12 years? 

 

Let me know more info, and we’ll check this further.

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