Forum Discussion

CharlesworthAssociates_LLC's avatar
CharlesworthAssociates_LLC
New member | Level 2
2 years ago

I'm being denied access to one of our Dropbox accounts

I have a DropBox account I use with clients in my medical/legal consulting business.  My husband & I are also a members of a professional photography group that is using DropBox for training sessions...
account access
Error Messages
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
CharlesworthAssociates_LLC wrote:

 I also discovered an old gmail account that was a single-purpose account used over 12 years ago and supposed to have been deactivated.

 

HELP!  Where do I go to get help???

Accounts not used within 12 months are automatically deleted. So the account may still exist but all data in it is wiped.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!