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evkrieken-GM's avatar
evkrieken-GM
New member | Level 2
2 years ago

I'm getting an error that my account is disabled when trying to log in

Just like that my account seems disabled. I could suddenly not login, only after requesting a new password (which was denied) I saw a small red note saying "This account is disabled", but no message ...
account access
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
evkrieken-GM wrote:

I saw a small red note saying "This account is disabled", but no message from Dropbox, no questions on supposed problems, just simply disabling the access to my account ...

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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