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macotek's avatar
macotek
New member | Level 1
1 year ago
Solved

I'm getting an error when trying to leave from Dropbox Team.

Hello, I have been under a Dropbox team account and recently, the admin stopped paying, leaving me unable to edit my files. The account is in a locked state, and according to that being the case, I c...
account access
  • Nancy's avatar
    Nancy
    1 year ago

    Hey macotek! I've just logged you a ticket, so that we can check this internally.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey macotek, thanks for posting here today!

Give me some time to check internally with our Team about this, and I'll get back to you as soon as possible.

Thanks a bunch! 😀

macotek's avatar
macotek
New member | Level 1
1 year ago

Thank you, please let me know if you need any more information.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey macotek, thank you for your patience!

    It seems this is a known issue for some of our users, however our Team is aware and actively working on a fix.

    I'll make sure to update this thread once it's resolved. Thank you! 😇

    • macotek's avatar
      macotek
      New member | Level 1
      1 year ago

      Is there any way you can convert my account to standard? I do not have contact with the team leader anymore, and I asked him months ago to remove me before this. I am in desperate need to use Dropbox for my business. This is causing me delays. 😥

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey macotek, can we send you an email, so we can take a closer look into this for you?

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