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shaye's avatar
shaye
Helpful | Level 5
8 years ago
Solved

I'm not able to copy the drop box link

As of this morning, I am no longer able to copy a drop box link to email it to a client.  Can you help?
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  • Walter's avatar
    Walter
    8 years ago

    Hey shaye - sorry to hear about this! 

     

    If I were in your shoes I would also try a re-install using our offline installer from this page.  Should this persist, I'd go with the advanced re-install too. If all these prove to be fruitless, I'd go ahead and log a ticket with the Dropbox Support team and let them know about this. 

     

    Hopefully this will get you going Shaye. Please let me know what you find after my suggestions and we'll take it from there. 

     

    Thanks in advance for your response and have a lovely day ahead!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
We need more info I'm afraid.... why? what is happening? Where are you trying to do this?

Please remember that we cannot see over your shoulder.
shaye's avatar
shaye
Helpful | Level 5
8 years ago

When I go to the file and right click on it, I am not getting the option to "Copy Dropbox Link" so that I can copy and paste it into an email.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Have you made sure Dropbox is running?

    Thats what usually has gone wrong. Re-run it from the Start Menu, or, reinstall : www.dropbox.com/downloading
    • shaye's avatar
      shaye
      Helpful | Level 5
      8 years ago

      Thank you for your suggestion.  I tried it and I am still unable to copy the dropbox link.  This is starting to get stressful because I have multiple clients and vendors waiting on files.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey shaye, Mark's tip will definitely give a hint on the culprit, thanks for posting us here on this inquiry! 

     

    I’m just following-up on this discussion, as I’ve also made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure you’ve received a reply there.

     

    Feel free to check your inbox for my message at your convenience & do keep us updated on the progress, so as to make sure this is fixed soon for you. Thanks again! 

    • shaye's avatar
      shaye
      Helpful | Level 5
      8 years ago

      Thanks, Jane.  Still no progress.  :slight_frown:

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        8 years ago
        So, Dropbox is running? You can see it in the status bar? Is it saying anything if you mouse over it?

        Did you try a reinstall?

        Remember that you can also get links from the website if you cant from the client. Follow the web bit at https://www.dropbox.com/help/files-folders/view-only-access

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