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shaye's avatar
shaye
Helpful | Level 5
8 years ago
Solved

I'm not able to copy the drop box link

As of this morning, I am no longer able to copy a drop box link to email it to a client.  Can you help?
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  • Walter's avatar
    Walter
    8 years ago

    Hey shaye - sorry to hear about this! 

     

    If I were in your shoes I would also try a re-install using our offline installer from this page.  Should this persist, I'd go with the advanced re-install too. If all these prove to be fruitless, I'd go ahead and log a ticket with the Dropbox Support team and let them know about this. 

     

    Hopefully this will get you going Shaye. Please let me know what you find after my suggestions and we'll take it from there. 

     

    Thanks in advance for your response and have a lovely day ahead!

shaye's avatar
shaye
Helpful | Level 5
8 years ago

Thanks, Jane.  Still no progress.  :slight_frown:

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
So, Dropbox is running? You can see it in the status bar? Is it saying anything if you mouse over it?

Did you try a reinstall?

Remember that you can also get links from the website if you cant from the client. Follow the web bit at https://www.dropbox.com/help/files-folders/view-only-access
  • shaye's avatar
    shaye
    Helpful | Level 5
    8 years ago

    When I mouse over the icon on the status bar, it says  "Dropbox 51.4.66 Up to date".  I tried reinstalling as you suggested.  Thank you for following up on this, Mark.  I need all the help I can get becuase I'm really in a bind now that the day is almost over.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 years ago
      Ok, as a work around is the website letting you get links? That may get you through for today
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 years ago

        Hey shaye - sorry to hear about this! 

         

        If I were in your shoes I would also try a re-install using our offline installer from this page.  Should this persist, I'd go with the advanced re-install too. If all these prove to be fruitless, I'd go ahead and log a ticket with the Dropbox Support team and let them know about this. 

         

        Hopefully this will get you going Shaye. Please let me know what you find after my suggestions and we'll take it from there. 

         

        Thanks in advance for your response and have a lovely day ahead!

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