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STARPROCESS's avatar
STARPROCESS
New member | Level 2
2 years ago

I'm not getting the email to verify the email address of my Dropbox account

I am not receiving verification email to verify account. I have added no-reply as a contact, checked junk/spam folder, whitelisted the domain/email in Office 365 tenant. Is there a way for me to cont...
account access
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting here, STARPROCESS. 

 

Out of curiosity, is the email address that you’re using a personal one, or a business one?

 

If the latter, I’d like you to reach out to your IT department, and have them check this on their end as well, to make sure nothing’s blocking Dropbox emails from reaching your email address.

 

If this doesn’t work, you can log a ticket with our support team with these steps instead, and send me your ticket number here afterwards.

 

Keep me in the loop.

STARPROCESS's avatar
STARPROCESS
New member | Level 2
2 years ago

Thank you Nancy. It is a business email, but we checked and nothing seemed to be blocking it. I filled out a request through your steps. I will wait to here from you there. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, STARPROCESS! You can send me your ticket number here, and I'll also leave an internal note to our team on your behalf.

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