Forum Discussion

Gypsynai's avatar
Gypsynai
New member | Level 2
2 years ago

I'm not getting the verification email in my inbox

Hello, I just got a new laptop and activated my Dropbox; my email was an old work email. I was able to reactivate but did not get a verification code, and I am unable to change my primary email on Dropbox before verifying. I have tried going on Chrome and the Incognito window and do not have the option to resend the verification email. 

 

Please Help

Gypsynai 

account access
Error Messages
security

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Gypsynai, thanks for bringing this to our attention.

     

    Are you able to access this work email address normally? Could you try adding no-reply@dropbox.com to your contacts list there and also check the junk/spam folder after resending the email?

     

    Is it using a public email provider, or a private domain name for the business?

     

    This will help me to assist further!

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