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I'm not receiving the 6 digit code
I have a work account and a personal account. I want to share a folder in my work account with my personal account, but I never receive the confirmation email no matter how many times I try. The address is correct. I have checked my junk/spam folder multiple times. What could be going wrong?
Here's further detail—more than is probably necessary. My work computer died. With it, I lost the login credentials for my work account, so I created a new work account. When I tried to share a folder with my personal account, I was asked to enter a six-digit code that would be sent to me by email. The email never arrived, though I asked for it to be sent several times. I checked my junk/spam folder as well. I created a new personal Dropbox account with a new email address, but when I tried to share from my work account to that account, I had the same problem. The email never arrives. The addresses are correct. I checked multiple times. It didn't go to my spam folder.
My personal Dropbox accounts are on a 16-inch M1 MacBook Pro running macOS 13.5.2. I access the Dropbox website with Safari 16.6. My work account is on a M1 Mac mini running macOS 12.3.1.
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I'm using an email account hosted under a personal domain. (The email for the work account is hosted under my organization's domain. The Web host for both is Hostgator in case that makes a difference. Both domains are on shared servers.)
May I give it to you in a less public way?
Since my day is probably your night, I'll go ahead and share the information.
[Removed as per Community Guidelines]
This is a throwaway address, but I tested Dropbox with it, and it had the same problem.
That address is correct. I just tried from that page to verify the address by having a message sent to it. However, again, no message arrived. (I also checked my spam folder.)
- Jay
Dropbox Community Moderator
Thanks, I've sent you an email, please could you reply to it when you get a chance.
Yes, I received it and sent a response.
(Pardon the delay. I am currently in Japan.)
