I'm not receiving the one-time security code on my email

Hi there, welski, sorry to hear that.

Have you also checked your spam folder in case the email ended up there?

If not, try to see if you can bypass the process by resetting your password.

Let me know how it goes.

I tried it and waiting for 10 minutes but I still not receiving the one time code

Thanks for the update, welski.

In that case, I would suggest that you reach out to our support team directly; they should be able to help you get to the bottom of this faster.

To do that, open a private browsing/incognito window and while you're not signed in to your Dropbox account, go to this page.

Fill out the form, submit it and let us know when you have your ticket number.

I already submitted a ticket.
This is my ticket# 24928494

Hey welski! It looks like you were signed in to your Dropbox account while submitting the ticket, as it has ended up in an unmonitored queue. 

Can you please give this one more try via an incognito window, while you’re NOT logged in to ANY Dropbox account? Please send me the new ticket number you’ll receive after that or let me know, if you face any issues along the way.

Hello, I tried it again in incognito mode.
This is my new ticket number: Ticket #24928886

Hey welski! Are you sure you weren’t signed in to Dropbox this time? I can see the ticket has been directed to the same queue as before. 

In any case, I can go ahead and log a ticket for you instead. Can I reach you to the email address you’ve linked to your Community profile here?

Hello, I am positive that I used an incognito browser when doing the ticket.

Yes, you can reach out to me on the email address.

You’re all set, welski! Please reply to my email and we’ll investigate this further.

Hello, I replied on the email you sent. Thanks!