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Eyanks's avatar
Eyanks
New member | Level 1
3 months ago

I'm not receiving the password reset emails to my inbox

 I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking...
Account Access
emails
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi Eyanks, thanks for bringing this to our attention.

 

Is your email domain part of a business domain, or from a public email provider?

 

Do you have any other devices currently connected to your Dropbox account?

 

This will help me to assist further!

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