Forum Discussion

shjlaw's avatar
shjlaw
New member | Level 1
12 months ago

Is it possible to delete a Dropbox account that is used for phishing?

Hi, one of our users got caught by a phishing atttempt and after they created a Dropbox account using her works email they started spamming emails to people in her address book with further phishing ...
account access
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for posting about this here, shjlaw!

Since we don’t have any account visibility on the forum and this is something that needs to be looked at by our specialized team, I’d suggest logging a ticket with them instead.

What you need to do is open an incognito window on your browser and, while you’re NOT signed in to ANY Dropbox account, go to this page and open your ticket.

They’ll review your request after that and go from there. Feel free to also send me your ticket number here.

Let me know if you need something else, though.

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