Forum Discussion

RM26's avatar
RM26
New member | Level 2
3 years ago

Is my inaccessible account still active?

So, I recently contemplated getting Dropbox and decided to register. When doing so, I accidentally entered my old email (that has been inactive for quite some time). To my surprise there seems to be ...
account access
Create or delete account
security
Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi RM26,

 

Thanks for getting in touch on the Community!

 

It's true that in most cases, accounts that have been inactive for longer than 12 months at a time can become disabled automatically, however, there could be an innocent reason why the account has yet to do so. Let's find out!

 

Do you have any Dropbox mobile apps still signed into it, or computer apps set to use it?

 

Did I get it right that you tried to use the form at the following address: https://www.dropbox.com/support/sign-in-issues ?

 

If signed into your new account, that won't work — right click the link and choose open in Incognito, or Private mode, so you can be sure you aren't signed in, and select "two-factor authentication" in the drop-down menu.

 

Let me know the ticket number after you do that, and be sure to check in your spam/junk mail folder, too.

 

Keep me posted!

 

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