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teranisi's avatar
teranisi
Explorer | Level 4
8 years ago
Solved

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
desktop
security
Team admin
  • Lucio's avatar
    Lucio
    8 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey k0t2004
 
The Dropbox desktop application is required to update so as to keep the desktop app functioning. Furthermore, the screenshot reads ā€œSend to Appleā€ and so Iā€™d recommend sending this issue to them in case they could offer additional troubleshooting steps for you. 
 
However, Iā€™d like to further assist you, and so Iā€™ve made a few suggestions to see if any of these will do the trick. 
 
Since youā€™ve tried a few installers of previous versions, Iā€™d ensure that they arenā€™t affecting the installation process by unlinking your device from all of the previous versions. Then, try out the offline installer and also check if there are any third-party apps that might be blocking/hindering the installation process, like an antivirus. 
 
I hope these help. Let me know how it goes! :grin:
k0t2004's avatar
k0t2004
Helpful | Level 5
8 years ago

I was able to install the previous version ( 51.4.66 ) by doing the following:

 

1) Download the previous offline installer

2) Turn off the Internet connection

3) Install it.

4) Navigate to yout Application folder, right click on the DropBox.app and select Show Package Contents.

5) Then go to Contents/Resources/ and select DropboxMacUpdate.app

6) Right click on the it and select Show Package Contents

7) Go to Contents/MacOS and delete the file inside that folder.

 

Now turn on the Internet connection and you are done. You have the previously working version and it can't update itself.

 

This is definately a DropBox bug and it appered today on two El Capitan machines.

So please, someone resend it to the DropBox QA team.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hi again k0t2004! 
     
    Thanks for your swift reply here and for clarifying the steps you took. Due to account-sensitive info that may be required on this, Iā€™d recommend moving this discussion to email. Iā€™ve gone ahead and sent you an email to the email address associated with your Forum profile. Please make sure to check your inbox for my latest message. 
     
    Cheers! :innocent:
    • liannelli's avatar
      liannelli
      Explorer | Level 4
      8 years ago

      I think I have exactly the same problem. 

      Thanks.

       

        Luigi

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
         
        Can you please give me some more detail on what youā€™re experiencing? What error are you seeing? Can you also send us a screenshot (omitting any personal info) so that we have a better understanding of the situation?
         
        Thanks in advance!

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