Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

teranisi's avatar
teranisi
Explorer | Level 4
8 years ago
Solved

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
desktop
security
Team admin
  • Lucio's avatar
    Lucio
    8 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

bwa's avatar
bwa
Explorer | Level 3
8 years ago

I am having the same problem...this did not work. As soon as I go through it, and reload dropbox, it opens for a few seconds and then disappears...below is a photo of the output...nothing is working. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hi Bryan, is it possible that your Dropbox folder is located in a different location, since it can’t locate that directory to move it?
  • bwa's avatar
    bwa
    Explorer | Level 3
    8 years ago

    I guess, this is the second time trying this code. I did it before exactly, and there was no change. 

     

    Here are some screenshots that should help. It is still there, so not sure why it was unable to find that other folder. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago
      To everyone here, it does seem you were all able to uninstall the app, but having having problems during and after installation.
       
      Could you try downloading the full offline installer and let me know if there’s any change? Thanks!
      • bwa's avatar
        bwa
        Explorer | Level 3
        8 years ago

        Hi There - There is actually no change downloading it that way. But as you can see, it has installed succesfully, but the icon is not in the workbar. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!