Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

teranisi's avatar
teranisi
Explorer | Level 4
8 years ago
Solved

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
desktop
security
Team admin
  • Lucio's avatar
    Lucio
    8 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

liannelli's avatar
liannelli
Explorer | Level 4
8 years ago

I think I have exactly the same problem. 

Thanks.

 

  Luigi

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
 
Can you please give me some more detail on what you’re experiencing? What error are you seeing? Can you also send us a screenshot (omitting any personal info) so that we have a better understanding of the situation?
 
Thanks in advance!
  • liannelli's avatar
    liannelli
    Explorer | Level 4
    8 years ago

    Well, I realized somwthing didn't work find because I uploaded a pdf file from my iPhone and the file was not visible in my Dropbox folder on the Mac (running MacOS 10.11.6). Then I saw that the Dropbox icon in the menu bar was not visible. I run my Dropbox App but nothing happened. Thus I restarted my Mac and I downloaded the Dropbox offline installer. It seemd that the probelm was solved since the Dropbox icon appeared in the menu bar and a notification about the app update was visible. Anyway, just after less than one minute the Dropbox app crashed (the icon disappeared in the menu bar).

    Then I googled on the web and I found this discussion. I tried again downloading the installer but I had to restart the machine since a strange message like "the image is damaged" comes out everytime after the installation. If I restart the machine then I can reinstall Dropbox but the same things happen and the app crashes again.

     

    Below you can find a link to last Dropbox items in my Console diagnostics reports.

     Hope it can help you to understand.

    Thanks a lot.

      

      Luigi

    <script src="https://gist.github.com/lianne/ed9c438be95277e7400f025c822e62c3.js"></script>

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
         
        Thanks for your swift reply and for the additional info. Could you also check if there are any third-party apps that might be blocking/hindering the installation process, like an antivirus? In this case, try temporarily disabling your antivirus or security program or configure your firewall to work with Dropbox.
         
        If the issue seems to persist, I’d recommend moving this discussion via email so as to further troubleshoot, due to account-specific info that may be required. 
         
        Let me know of any update on this and I’ll make sure to get back to you as soon as possible. Cheers!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!