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teranisi's avatar
teranisi
Explorer | Level 4
8 years ago
Solved

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
desktop
security
Team admin
  • Lucio's avatar
    Lucio
    8 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Hey Robert (VerTex) - thanks for reporting this.

 

Sorry to hear about this cumbersome situation - let me give you some context about this. 

 

The Dropbox desktop client has a helper process called “DropboxMacUpdate” which checks for version updates from time to time. DropboxMacUpdate is a process that must exist on any computer on which Dropbox has been installed.

 

What it does is this: it runs during the installation of the Dropbox desktop application, and requires access to the Internet so as to check for the latest version and update Dropbox to the latest version if needed. 

 

Please note that this process must be allowed to run if you wish to install and use the Dropbox desktop application on your computer and more information can be found on the following Help Center article. 

 

Having said that, I would really like to help with this, so please give our offline installer a go while temporarily disabling any antivirus or security programs on your computer as they might be interfering with our software. Please let me know how this goes and we'll take it from there.

 

Thank you.

VerTex's avatar
VerTex
Explorer | Level 3
8 years ago

Hi Walt3r,

 

thanks for your fast reply. The offline installer also installs the Dropbox client but when the client should startup, it stalls.

 

What i have done so far is:

 

1st) assigned dropbox.com and www.dropbox.com to 127.0.0.1 in /etc/hosts

2nd) Installed 50.4.71 and moved it afterwards in a subfolder inside Applications (read this somewhere in www)

 

Now the old client works well and syncs fine (even if dropbox.com is still assigned to localhost, huh)

 

Regards Robert

  • VerTex's avatar
    VerTex
    Explorer | Level 3
    8 years ago

    I am very confused now, my working client says "Dropbox 52.4.58" :-o

     

     

     

    I am back on Monday - have a nice weekend!

     

    Regards Robert

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago

      Thanks for the update on this one VerTex !

       

      I am off for the weekend as well, so if you stumble upon this behavior again, let me know here and we'll take it from there.

       

      Thanks for your cooperation so far and have an awesome weekend Robert!

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