Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

teranisi's avatar
teranisi
Explorer | Level 4
8 years ago
Solved

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
desktop
security
Team admin
  • Lucio's avatar
    Lucio
    8 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hi fertinaz, I moved your post here to keep similar topics together. 
 
I’ve also passed this information to our team to investigate this matter further.
adamdz's avatar
adamdz
Helpful | Level 6
8 years ago
I have several users with El Capitan. Dropbox won't launch on their Macs. I'm upgrading them to High Sierra to see if that helps.
  • Lucio's avatar
    Lucio
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Thank you so much to all of you that reported this issue or commented about it.

     

    We're currently investigating an issue that could be affecting the Dropbox desktop application on certain Mac computers with OS versions 10.9 through 10.12. More recent versions seem to not present issues.

    • sbonaretti's avatar
      sbonaretti
      Explorer | Level 4
      8 years ago

      Hi! I have just updated to Sierra, and Dropbox works!!! Thanks so much!!! :)))

      • Lucio's avatar
        Lucio
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

         

        Thanks!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!