Forum Discussion

Jimi 's avatar
Jimi
New member | Level 1
12 months ago

I've lost access to my email address, so I can't get my one-time code.

Can someone help I know my log in etc but email for account has vanished and cant get code to open drop box thanks Jimi 
account access
emails
security
Jimi 's avatar
Jimi
New member | Level 1
11 months ago

Unfortunately non of that worked and seems I can’t get hold of a a one for help 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

jimi, before contacting support, can you double check for any other linked devices you may still have? The one-time code can be found in their notifications, in some cases.

  • Jimi 's avatar
    Jimi
    New member | Level 1
    11 months ago

    Nancyhi 

    I tried all of that but unfortunately no luck

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Can we log a ticket for you then, jimi? We can see if there’s another option this way.

      The email address we can contact you at is the one you see here.

      • Jimi 's avatar
        Jimi
        New member | Level 1
        11 months ago

        Nancyhi yes it is , it’s not the account I’m having issue with, but yes please your help would be amazing 

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