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Locked out of my account for over 7 years!
Hi,
Ever since dropbox started forcing its users to change password, I’ve been locked out of my account.
I no longer have access to my email and I’ve tried several ways to access my account including customer support but they have not been helpful.
Im a musician and I have songs on there that I wrote years ago that I’ve not heard since and it’s really upsetting that Dropbox will not allow me to access my account even though I am using the correct username + pass.
it’s easy for admin to see I’ve been trying to access this account since about 2016 and clearly nobody else has logged in since I’ve been contacting support.
I’m wondering if anybody could help me with this? I think I made up random credentials when opening the account so I couldn’t pass that security check. Has anyone had luck with asking support to temporarily remove the restriction so that I can log in with my credentials and change the email once I’ve regained access?
Any help would be greatly appreciated.
Kind regards,
Lloyd
19 Replies
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- Thanks again for your message Nancy.
The ticket number is: 16970408 - Nancy
Dropbox Community Moderator
Thanks for that, Lloyd.
I’ve left an internal note to the agent who’s handling your ticket, in case there’s something more they can do on their end.
If there’s something else you need, give me a shout!
"locked out"
I registered a dropbox account with a work email.
I no longer work for that company and hence have no access to the email.
Dropbox is not recognizing the password that I set.
How can I unlock the account?
- Rich
Super User II
gcnd wrote:
I registered a dropbox account with a work email.
I no longer work for that company and hence have no access to the email.
You need access to the email address on your account in order to receive reset information. There's no other way. Contact your previous company and see if they can give you temporary access to the email address, or at least forward you any reset information it receives.
The previous company will not assist.
- Hi Nancy,
Thank you so much for your help.
The team helped me get back into my account, which is amazing since I’ve been locked out for so long and tried so many times. Really appreciate your help.
Upon entering my account I noticed all the files were gone, only empty folders. Trying to speak with the team now to see if it’s possible to restore - My guess is it’s not.
Either way I’m incredibly grateful for your help, so thanks again. You’re a star! - Мой диск пустой(( не заходил 7 лет
- Mark
Accounts are removed after 12 months of inactivity.
Unfortunately there is no way to recover accounts deleted this way.
Аккаунты удаляются через 12 месяцев бездействия.
К сожалению, нет возможности восстановить удаленные таким образом учетные записи.
