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Forum Discussion
lost email, host/ESP is shut down - how to log in?
I am a paying subscriber since 10 years but can't get in touch with dropbox staff in any way because I can't log in to my account. the mail attached to my account is gone, erased from the earth as the company is shut down. no host or ESP to contact.
Dropbox wants to send a 6-digit confirmation code to email - both for login and for contacting support. So I am left with chatbots and prewritten articles. any wise ways to surpass the email procedure?
5 Replies
- Walter
Dropbox Community Moderator
Hey flemmingthelemming, sorry to hear you're having issues with this.
Would it be OK with you if we reach out via email to the email address that's connected to your profile here, on our Community to have a further look internally?
Let us know and we'll take it from there.
absolutely _ I am longing for someone at dropbox to take my request and advice. please write on [personal information removed per the Community's Guidelines]
I have just signed in for a plus membership - but still I cannot write support directly og get acces to my account - because you have the 6-digit code sent to email as the onto two-step procedure.
- Hannah
Hey flemmingthelemming, happy Monday!
I just sent you an email, so we'll continue working on this there.
Hi,
I have the same problem. My ESP "Teleline" is closed, and I need to change the mail communication for receiving the confirmation digits to install on my new PC.
- Jay
Hi viroroi, I’d recommend getting in contact with our support team directly to look into this matter in more detail by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
