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ErinSearchbox's avatar
ErinSearchbox
New member | Level 2
1 year ago

My account got deleted before I was able to take action. Is there a way to restore it?

Hi, I need help restoring a deleted account or team account with DropBox. It was accessible last Thursday but then on Friday, we completely lost access and can no longer log in. We kept getting the e...
account access
security
ErinSearchbox's avatar
ErinSearchbox
New member | Level 2
1 year ago

Hi DBX_Pedro, I've lodged a ticket and just waiting on support to get back to me. I'm just really really anxious because we really need to get access back to this account. I think it was a team account too because it deleted not just 1 email account but also another email that was associated with it.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 year ago
ErinSearchbox wrote:

I think it was a team account too because it deleted not just 1 email account but also another email that was associated with it.

Do you mean that you, as a member of the team, were removed and the account deleted?

 

If you were a member of the team and you were removed (account deleted), then you need to contact the team admin as only they can restore the account. Act quickly, because the team admin only has seven days from the date of deletion to restore the account.

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