Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

PeterG96's avatar
PeterG96
New member | Level 2
2 years ago

My account was deleted and I cannot access the team files

Hello community, Today I tried to access a teams folder as I do once a week but when I opened Dropbox, I was logged of and after typing my login credentials I got a message saying that my account w...
account access
dropbox business
Offboarding
Team member
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
@PeterG96 wrote:

I got a message saying that my account was ELIMINATED and ask the admin to invite me ... Why dropbox eliminated me?

Dropbox wouldn't delete your account like that. It sounds like you were removed from the team. Only a team admin would be able to do that. I'd double check with them to see exactly what was done to your account.

 

Why do I have to wait 6 days?

When you're removed from a team account your account is deleted and the team admin has seven days to restore the account, if needed. During that time another account using the same email address cannot be created.

 

You should contact the team admin and ask if they can restore your account.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!