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Forum Discussion

Sandy28's avatar
Sandy28
Explorer | Level 3
5 months ago

My account was inactive for 2 years and got deleted - can I recover it?

Hey ​ Walter​ , I didn't access my dropbox for almost 2 years & today I found my dropbox account is deleted? How is even possible? It has my crucial data. Can you please help to recover my accoun...
account access
Create or delete account
security
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
4 months ago

Just following up on this to any folks in the future who may stumble across this thread

Please check your email inbox (and spam folder) to confirm you’re receiving Dropbox messages. This ensures you don’t miss updates or important instructions from our team. It only takes a moment but will save you a potential headache down the road.

If you haven't seen an email from Dropbox in a while... go check!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!