Forum Discussion

saydecee's avatar
saydecee
New member | Level 1
12 months ago

Someone entered my Dropbox account and is sending scam emails to my contacts.

Hi, my account which was apparently set up with one of my vendors (CLIO) in my corporate email address has been hacked and it is sending scam emails to all my contacts. The emails are sent by a norep...
account access
security
saydecee's avatar
saydecee
New member | Level 1
12 months ago

Yes the ticket number is 24637499

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for the heads up saydecee.

I can see that our specialized agents are already working towards a solution with you. 

Hang tight, and thanks for your patience!

  • saydecee's avatar
    saydecee
    New member | Level 1
    12 months ago

    Over 24 hours since our office was hacked and Dropbox support has STILL not responded about the locked account. What warrants an emergency and live person?  Missed payment on your account?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey saydecee, I just checked your ticket number and it seems that the agent responded earlier.

      Can you check your emails again, and let me know if you can see their response?  

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