My email address is no longer active, so I can't login to Dropbox

Hi SRaj, thanks for bringing this to our attention.

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.  

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

Hi, I haven't heard from anyone at dropbox

SRaj, to clarify, do you remember the password of your Dropbox account? Because if not, I’m afraid there’s not much that can be done.

Also, are you paying for Dropbox via Google Play/iTunes or did you upgrade directly from www.dropbox.com?

I know the password

 I am not sure how I upgraded but it is a recurring monthly charge on my credit card

I need access to my account please as it is my photo library

I have same problem.  can I use same link to contact support?

thanks

lance

lpmasoncpa wrote:

I have same problem. can I use same link to contact support?

Yes. Make sure you're not signed in to any account, including these forums, when you do so. It would be best to open the link in an Incognito/private browsing window.

Hi, I have contacted support but haven't received a ticket ID. Just in case the initial message didn't go to them, please send me the link to contact support

Hey SRaj, happy new year!

This is the link to contact our support team, however, please make sure to follow Jay and Rich's advice about using a private browsing window to open it.

Let us know how it goes.