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PrivRelay's avatar
PrivRelay
Explorer | Level 3
9 months ago

My iPhone was stolen and two-factor authentication is preventing my account access.

My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message th...
account access
security
two factor authentication
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
PrivRelay wrote:

I have 2 factor authentication on, and I can’t get the code from the Auth App either because of the stolen phone.

The two-step verification will be what's preventing you from gaining access to the account. If you're not able to receive the code, you'll need to use the emergency backup codes you were given when you enabled two-step verification. Without them there's no way to gain access to the account. Dropbox will not bypass two-step verification due to a lost device.

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