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Forum Discussion
My iPhone was stolen and two-factor authentication is preventing my account access.
My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message th...
The support staff has not helped me. They just copy and paste from online help, insult me, and their replies most recently tell me to login to read their replies when they know I can’t login - that’s why I’m asking support for help. I’ve never seen such incompetence from support staff, and I’ve been online for decades. Here is the error message I receive when I try to login to read their support replies. I had just tried to login. There was no too long since I logged in
Also, the screenshot I attached when I opened this discussion shows that the application was trying to send me a code via text/SMS but then I received an error message instead. I had my phone number on my account. It appears that my phone number was removed as your app was trying to send me the code so I could login. Again, I am asking that you review the audit trail to see who/how etc. my phone number was removed. If you cannot help me with this, please copy and paste this info onto my help desk ticket and refer it to a manager. Thanks
