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Greenybleach_'s avatar
Greenybleach_
New member | Level 2
3 years ago

My old account email was deleted

Hey there! I got a quick one. When i try to login into old accont (I put my email and password correctly) dropbox wants to receive a confirmation number from my old email account which was deleted ...
account access
security
7781's avatar
7781
Explorer | Level 3
3 years ago
Thank you for your reply. I am a little confused as to why it won't accept my log in and password though? I definitely didn't change it?
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
7781 wrote:
I am a little confused as to why it won't accept my log in and password though? I definitely didn't change it?

When was the last time you accessed the account? If it's been more than a year the account could have been deleted due to inactivity. Another possibility is that the password has expired so the one you're entering is no longer valid, in which case you would need to reset it.

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