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AM12399's avatar
AM12399
New member | Level 2
2 years ago

Need help resetting password - 2FA set up without consent

I have a client that urgently needs assistance on resetting the password of their Dropbox account. Someone has compromised their account and set up two-factor authentication without their consent. Th...
account access
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
AM12399 wrote:

I have submitted a support ticket, but the response time is 1-2 business days, and we need to resolve this issue as soon as possible. Any help or guidance would be greatly appreciated. Thank you. 

Paid user support is usually quite quick so fingers - I had some replies within an hour or 2 on Friday. However, free users is (rightly) substantially longer. 

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