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dv9009's avatar
dv9009
New member | Level 2
3 years ago
Solved

No longer receive any emails from Dropbox on email address that contains 'dropbox'

For years I have a free Dropbox account using an emailaddress hosted on my own domain that has the word 'dropbox' before the @. So the emailaddress is of the form "dropbox@mydomain.com".  Since somewhere around 2018 (I have now realized) I no longer receive any emails from Dropbox on this address. I have created other Dropbox accounts using other emailaddresses, and there I do receive emails. That's the reason I suspect that somehow the Dropbox server might think I have a 'weird' email address and ignore me.

 

The problem: I have forgotten my password and want to change it. I have a logged in Dropbox Windows installation that I can use to access the Settings page on the web portal, and there Dropbox asks me to Verify my emailaddress, but I receive nothing. Also not in spam. Also not when I add the Dropbox address to my contacts. When I choose to Reset password, I also don't receive any emails.

 

Since I have a free account I don't have access to any of the 'human' support. Can anyone help me?

account access
security
  • Walter's avatar
    Walter
    3 years ago

    Hey dv9009, sorry to hear you're having issues with this.

     

    Could you maybe try another browser other than the one you used and let us know if you're still not receiving the email to reset your account's password?

     

    If that doesn't work, let us know here and we'll reach out via email to investigate further. 

     

    Thanks!

4 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey dv9009, sorry to hear you're having issues with this.

     

    Could you maybe try another browser other than the one you used and let us know if you're still not receiving the email to reset your account's password?

     

    If that doesn't work, let us know here and we'll reach out via email to investigate further. 

     

    Thanks!

  • dv9009's avatar
    dv9009
    New member | Level 2
    3 years ago

    Wow, thanks, to my surprise this actually worked! I tried with MS Edge now (previously with Chrome), and now it works: both the email verification and also the resetting of the password. It even now also works in Chrome again.

     

    Perhaps my account was incorrectly flagged as 'spam' or something. In any case, many thanks, this has solved my problem! 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Alan Steinberg, are you able to login to your Dropbox account?

     

    Is the error before or after the @ symbol in your email?

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