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Vaughan W's avatar
Vaughan W
Explorer | Level 4
3 years ago
Solved

No valid email address - no code

Hi, I have a personal free account, but also worked as a mentor in a school for a few years and created an account to save school files. I recently retired and lost the email address that I used with...
account access
Account Settings
security
  • Mark's avatar
    Mark
    2 years ago

    I've also just seen that you posted on another thread (here) almost a year ago. Just as a heads up that inactive accounts are removed after 12 months - so all data is deleted 12 months after last log on.

Vaughan W's avatar
Vaughan W
Explorer | Level 4
3 years ago

Sorry for the late reply - I work a shift. No, I have 2 accounts - the one is mine for my personal use, and the other I used when working as a mentor in the school, where I saved things relating to students, and a record of who I talked to and what I did. I left that position nearly a year ago and used an email address associated with the organisation I worked for within the school. I no longer have access to that email address and so cannot access the code that is sent to verify it is me trying to sign in. Therefore I am unable to change the email address and get the files I need to access.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Vaughan W, I'm afraid that without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to login again?

 

Do you happen to have any old, connected devices to that account, in order to access the files there?

  • Vaughan W's avatar
    Vaughan W
    Explorer | Level 4
    3 years ago

    Hi Megan, I don't have an older device - I updated my Mac and iPhone since then. I'll see if I can get my previous employer to temporarily recreate my email address and see if that works. These files are so important and need to be archived.

     

    Regards

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Vaughan W, hopefully, they'll be able to help you with this, but if not and you still want to reach out to our support team, you'll need to go to the page I linked from a private browsing window or a browser that is not signed in to any Dropbox account.

      • Vaughan W's avatar
        Vaughan W
        Explorer | Level 4
        3 years ago

        Hi again Hannah, I tried to get my last employer to resurrect my account but they refused. I'll try support as you suggest.

         

        Thanks again.

        VAUGHAN

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