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Vaughan W's avatar
Vaughan W
Explorer | Level 4
3 years ago
Solved

No valid email address - no code

Hi, I have a personal free account, but also worked as a mentor in a school for a few years and created an account to save school files. I recently retired and lost the email address that I used with...
account access
Account Settings
security
  • Mark's avatar
    Mark
    2 years ago

    I've also just seen that you posted on another thread (here) almost a year ago. Just as a heads up that inactive accounts are removed after 12 months - so all data is deleted 12 months after last log on.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting here, Vaughan W!

 

Just to clarify, you know the current password of your Dropbox account, but you’re being asked to insert a 6-digit code which is sent to the inaccessible email address, correct?

 

Does this happen no matter the web browser you try to access your Dropbox account from? Are you currently signed in to that account on any other devices/web browsers?

 

Let me know, and we can take it from there.

Vaughan W's avatar
Vaughan W
Explorer | Level 4
2 years ago

Hi Nancy, yes to your question about being asked to enter a code sent to the dysfunt email address, and no to your question about browsers. I'm on a Mac and have so far only used Safari.

  • Vaughan W's avatar
    Vaughan W
    Explorer | Level 4
    2 years ago

    I have 2 free DB accounts – a personal one and a work 1. I worked in a school and left that job but have some very important documents saved in that DB account. Without notification, DB created a safe way of getting into our accounts by sending a code to our email address. I no longer have access to that old work address email, neither can I recreate it (I tried by contacting my ex employer). DB will give me no help AT ALL but advise me to contact their forums or Facebook. I’ve contacted those and - along with others experiencing the same problem - am told there is nothing I can do about it. Where can I go for help or must I seek legal advice?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      The email address is the only way to verify who you are. Without access to that it is very, very unlikely you will be able to get access to the account (the T&C's do state its your responsibility to ensure this is accurate). 

       

      The only thing you can do is contact support via www.dropbox.com/support and ask for help. Do this while NOT logged in to here, or any account.

       

      More info is at: https://help.dropbox.com/account-access/lost-email-access 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        I've also just seen that you posted on another thread (here) almost a year ago. Just as a heads up that inactive accounts are removed after 12 months - so all data is deleted 12 months after last log on.

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