Forum Discussion

Alex123123's avatar
Alex123123
New member | Level 2
3 years ago

Non mi arriva l'email (not receiving password reset email)

Non mi arriva l'email per reimpostare la password
account access
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Alex123123, sorry to hear you're having issues with this.

 

Have you checked your email's spam/junk folder as well?

 

If you did and still can't find the email to reset your password, you can try adding no-reply@dropbox.com to your contacts or address book and repeat the steps to reset your password.

 

Let me know of any updates!

 

---

 

Ciao Alex123123, mi dispiace sentire che stai riscontrando problemi con questo

 

Hai controllato anche la cartella spam/junk della tua email?

 

Se l'hai trovata e ancora non riesci a trovare l'e-mail per reimpostare la password, puoi provare ad aggiungere no-reply@dropbox.com ai tuoi contatti o alla tua rubrica e ripetere i passaggi per reimpostare la password.

 

Fatemi sapere di eventuali aggiornamenti!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!