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SLFI59715's avatar
SLFI59715
Explorer | Level 3
3 years ago

Not Receiving Email Verification Message

As others have had the same issue, so too am I not able to receive the verification email to verify my email address.  I have tried numerous times over the late week as well as checked spam/junk, clutter, as well as deleted and All Mail options.  I just don't get the email.  I got the welcome email when I signed up and that has been all I have recieved to date.  I have put the no-reply@dropox and etc addresses in the contact list as well as created rules so no emails coming from those addresses go to spam, they should go directly to Inbox as well.  My email backbone is a google business account and I have had it for a year or so now.  Thanks for your time.

account access
security

17 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi SLFI59715, thanks for bringing this to our attention.

     

    In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible!

  • Salsa1988's avatar
    Salsa1988
    Explorer | Level 3
    3 years ago
    I cannot access my account even though the password is correct, but it is not allowed to enter, and when the link is sent to me, the link does not appear in the incoming email, not even in drafts or junk, although I logged in several months ago and added the mail to my contacts. Please help me
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Salsa1988, sorry to hear you're having issues with this.

     

    Could you please clarify if you're getting any specific error when trying to log into the account in question? 

  • Salsa1988's avatar
    Salsa1988
    Explorer | Level 3
    3 years ago
    No i don’t have error but i don’t get any messages to reset the account
    I don’t get any messages from Dropbox
  • SLFI59715's avatar
    SLFI59715
    Explorer | Level 3
    3 years ago

    I responded to the email.  What do you need from me next?

     

    Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey SLFI59715 - I can see that we received your response and I'd suggest keeping an eye out on your ticket for further updates at this point. 

     

    As for you Salsa1988, may we reach out via email to the email address that's associated with your profile here on our Community to investigate further? 

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