Not receiving the verification email for my Dropbox account.

Hi Megan,

Just checking you received my last message and have my email.

Thanks.

Hi Benhart78, no worries, I got you!

I just sent you an email, and I'll be happy to have a closer look into this. Thanks!

Hi Megan,

Can you confirm the account type please? Was it Hotmail, Google etc as I don't appear to have received any messages.

Thanks.

Benhart78, Megan has sent you an email to the email address showing here. 

I can see you’ve replied to her though, so she’ll get back to you as soon as possible.

Hi Hannah .

I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?

Here is what I've done so far:

I checked the spam folder

Added a no-reply@dropbox.com contact to Outlook.

I've checked the online outlook p;platform (thinking that the PC app may be the issue)
I've set up two-step authentication.

These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.

Thanks for letting us know, Wolbok.

I just sent you an email, so we can investigate this internally.

Cheers.

Same problem with an old account

roland2198, have you checked my reply to you here, by any chance? If yes, please let me know if you’ve tried all of the suggestions, but to not avail.

Tried but without succes

Thanks for clarifying! I had a quick look in our system in the meantime and I can see you’ve already contacted our support team about this issue. 

Please check the support agent’s reply, when you can, and they’ll look into this further.