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Forum Discussion
Not receiving verification email, how can I verify my account?
I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
77 Replies
Replies have been turned off for this discussion
Hi Megan,
I have the same problem, I did add no-reply@dropbox.com but I did not receive the verification email (it's a business account managed by Microsoft).
- Hi Magan , i already replied to your email from my account that has the discussed problem , hope to here from you soon ü
I cannot receive the verification email. I've checked the spam folder and added the no-reply@dropbox.com to my contact account.
Please help me with this issue.
Sincerely,
Hodge
- maher1982
Super User
Hello, Are you sure that the email address associated with your Dropbox account is correct?
If it's correct, I suggest contacting your email service provider to troubleshoot further, as some email services have filters that may block certain emails.
or you can reach out to the Dropbox Support team directly for assistance and open a ticket with them.
Hello, when I press the button to send a verification email so I can access shared documents, the email never sends. I have added no-reply@dropbox.com, and have tried on multiple days to get the verification email to send but it just never sends, no matter how many times I try. Does anybody know how to fix this?
- Megan
Dropbox Community Moderator
Hey ZacharyHarvey, thanks for posting on our Community!
Do you have access to the email address linked to your Dropbox account that you need to access? If so, can you check your spam folder, to see if the email went there?
Let me know how it goes.
Hi Megan
I do have access to the email linked to my Dropbox account, I also have checked my spam account and there is no email from Dropbox there.
I'm having the same issue - I've added no-reply@dropbox.com to my address book, but I haven't received a verification email, and it's not appearing in my Spam/Junk folders or anywhere else. What are my options?
- Walter
Hey PS24 & ZacharyHarvey - would it be OK if we reached out via email to have a further look internally?
In the meantime, have you tried clearing your browser's cache or using another browser to request the verification email?
