Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email.

I've added no-reply@dropbox.com to my google contacts account.

I've checked my spam folder. 

I've verified my address is correct. 

 

Please do help me sort this out

 

Peter

account access
emails
security

77 Replies

Replies have been turned off for this discussion
Show More
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi dson131, thanks for bringing this to our attention.

     

    Are you using a public email provider or a private business domain?

     

    This will help me to assist further!

  • dson131's avatar
    dson131
    Explorer | Level 4
    2 years ago

    Hi Jay,

    It's a private business domain using Gmail

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, dson131.

     

    Can we send you an email, so we can look further into this?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you an email dson131!

     

    I'll see you there, cheers!

  • dson131's avatar
    dson131
    Explorer | Level 4
    2 years ago

    Thanks, got it and have just replied

  • Bigfishbelly's avatar
    Bigfishbelly
    Explorer | Level 3
    2 years ago
    Hi newbie here in the community. I have the same problem , my email is good but not receiving dropbox emails . Yahoo says it is at the end of dropbox , somthing to do with dropbox has to refresh my email address in their system . Please help ü ( note : this is for my other account )
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Bigfishbelly, happy Monday! 

     

    I just sent you an email, in order for us to have a closer look into this. 

     

    I'll be happy to see you there! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!