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Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email.

I've added no-reply@dropbox.com to my google contacts account.

I've checked my spam folder. 

I've verified my address is correct. 

 

Please do help me sort this out

 

Peter

account access
emails
security

77 Replies

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  • Mariexshx's avatar
    Mariexshx
    Explorer | Level 3
    2 years ago
    Omg I don't know if I confirmed my email. Apparently you can't confirm it afterwards.😟
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, Mariexshx, let's jump right into this! 

     

    Just wanted to check in on you, and ask if you're still facing this, or if you managed to resolve it. 

     

    Provided you still couldn't verify your email, can you also try adding no-reply@dropbox.com to your email contacts and then trying again? 

     

    Let me know how it goes.

  • Mariexshx's avatar
    Mariexshx
    Explorer | Level 3
    2 years ago
    I can't access my account because a security code is required, which should be sent to my email address. But I can't find one there. I think I forgot to verify my email address.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mariexshx, I'd like to have a closer look into this, if you don't mind.

     

    Can I send you an email, in order for us to investigate there, since it'd be more account-specific?

     

    Let me know! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Just sent you the email, I'll see you there Mariexshx!

     

    Thanks! 😎

  • Shaz35's avatar
    Shaz35
    New member | Level 2
    2 years ago

    Hi everyone

     

    I am not receiving the verification email to verify the email I have logged in with. 

    I have looked in the spam folders and junk folders, but I am not getting anything. 

    This is also affecting me receiving shared folders as I am not getting them either. 

  • Rogaa's avatar
    Rogaa
    Helpful | Level 7
    2 years ago
    Hi Shaz35,

    May I know if you have the Dropbox Dekstop App installed in any of your devices and is logged in automatically to your Dropbox account? Or if you have the Dropbox Mobile App installed and logged in on your mobile device? Because you can actually obtain the verification codes in the notification section of the App ( bell icon ) usually located on the top right corner of your account screen just beside your profile picture or name initials. Let me know if this helps . Thank you
  • Andrea54's avatar
    Andrea54
    New member | Level 2
    2 years ago

     Good morning, I have already completed all the steps requested when the verification emails do not arrive (check spam and add the email indicated in the address book) but the verification email still does not arrive in my inbox

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