Not receiving verification email, how can I verify my account?

Thanks for letting us know about this on the forum, User48!

Can you also add no-reply@dropbox.com to your email contacts and resend the verification email? 

If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain.

Keep me posted for any updates.

Hello,

I tried two days ago and then today multiple times to 'verify my email address'.  I see nothing in my Junk Email either.  I immediately received an email from Dropbox stating I've 'earned a new badge' after creating a Community Username.  Since I have a Basic plan, I am not allowed to contact Dropbox via email, chat, or phone.  Please help.

Thank you,

Thanks for letting us know, Wolbok.

I just sent you an email, so we can investigate this internally.

Cheers.

Hi Hannah .

I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?

Here is what I've done so far:

I checked the spam folder

Added a no-reply@dropbox.com contact to Outlook.

I've checked the online outlook p;platform (thinking that the PC app may be the issue)
I've set up two-step authentication.

These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.

Hey andy40, sorry to hear that you're having this issue.

Just to confirm, have you checked your spam folder and added no-reply@dropbox.com to your email contacts, to see if that helps?

I'm also having this issue. I've tried to send a verification email multiple times, and it hasn't shown up. My IT team has verified that emails from Dropbox aren't getting blocked.

Hi @shafrelk, you can get in contact with our support team directly, by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

I'm having a similar issue, where I'm trying to change my email but not receiving the verification email. I've been trying since yesterday, nothing in my spam folder. I can't contact the support team because of my account membership level. Is there any other way to resolve this?

Thanks!

Hey Snelvis888! Since the troubleshooting steps you’ve already tried didn’t help, I’d suggest contacting our support team next via this page. Feel free to send me your ticket number here, as well.

Hello,

I am also having problems receiving the verification email to my business email address which was working fine until 25 July, so I have had to use a back up personal address. I also have the problem that I am not receiving any emails from the 'no reply' dropbox email either when I request the verification email or if I share a folder to the my business address. I have definitely entered the address correctly, added the 'no reply' email to my contacts and checked the spam folder but nothing has come through. I am receiving emails from from elsewhere. Please help! Thanks, Mark