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Forum Discussion
Pete417
3 years agoNew member | Level 2
Not receiving verification email, how can I verify my account?
I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
77 Replies
Replies have been turned off for this discussion
- Bigfishbelly2 years agoExplorer | Level 3Hi newbie here in the community. I have the same problem , my email is good but not receiving dropbox emails . Yahoo says it is at the end of dropbox , somthing to do with dropbox has to refresh my email address in their system . Please help ü ( note : this is for my other account )
- dson1312 years agoExplorer | Level 4
Thanks, got it and have just replied
- Megan2 years ago
Dropbox Community Moderator
- dson1312 years agoExplorer | Level 4
Absolutely, thanks.
- Hannah2 years ago
Dropbox Community Moderator
- dson1312 years agoExplorer | Level 4
Hi Jay,
It's a private business domain using Gmail
- Jay2 years ago
Dropbox Community Moderator
Hi dson131, thanks for bringing this to our attention.
Are you using a public email provider or a private business domain?
This will help me to assist further!
- dson1312 years agoExplorer | Level 4
Hi,
I've signed up for a new Dropbox account and despite receiving the welcome email I am not receiving the verification email. As with others complaining of this problem I have added no-reply@dropbox.com to my address book and created filters to ensure emails are not sent to spam. This is really frustrating as I need access to the account urgently.
- Megan3 years ago
Dropbox Community Moderator
Hey ManonM1, thanks for posting on our Community!
Can you check your spam folder, to see if the email went there?
If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again.
Let me know how it goes.
- ManonM13 years agoNew member | Level 2
Hello,
I can not confirm my email adress because I don't receive the email confirmation. When I ask to "send me again" the e-mail I have an error message "a problem has occurred while processing your request". Can you help me please ?
Thanks,
Manon
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