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Forum Discussion
Pete417
3 years agoNew member | Level 2
Not receiving verification email, how can I verify my account?
I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
106 Replies
Replies have been turned off for this discussion
- ZacharyHarvey2 years agoExplorer | Level 3
Hi Walter
I tried accessing it in incognito mode and was able to get the verification email sent. Thanks for pointing that out.
- cmaurand1 year agoNew member | Level 2
Having the same trouble. Using a business domain hosted at gmail. no-reply@dropbox.com is in the contacts. The email is not landing in junk mail. We have tried sending the verification email several times.
- Walter1 year ago
Dropbox Community Moderator
Hey cmaurand - sorry to hear you're having issues with this.
Could you try another browser to request the verification email and let me know how it goes?
If it doesn't arrive in your inbox and/or the junk/spam folder in a reasonable amount of time, please let us know here and we'll reach out via email to investigate further.
- Julie M.141 year agoNew member | Level 2
If GMail . . .
There is a setting for Advanced Protection on Chrome that is made for blocking phishing - it is also blocking email verification. Try turning that off to receive that email then back on.
The problem with this setting is that it doesn't tell us nor the sending company that it isn't getting to us. - Bruno871 year agoNew member | Level 2
Hey Megan, hope you are ok.
I have the same problem, my email is good but not receiving dropbox any verification email, Isn't in "spam", and I also added "no-reply@dropbox.com" to my address book.
Can you help me, please? - Megan1 year ago
Dropbox Community Moderator
Hi Bruno87, I'd be happy to help!
I just sent you an email, in order for us to have a closer look into this.
Reply back to me, and we'll take it from there. Thanks!
- nicktomk1 year agoNew member | Level 2
I am not receiving verification email
- Hannah1 year ago
Dropbox Community Moderator
Sorry to hear that, nicktomk.
Have you checked your spam folder as well?
If it's not there, make sure to also add no-reply@dropbox.com to your email contacts and try again.
- nicktomk1 year agoNew member | Level 2
I've done both of these options. I also wasn't notified that a folder was shared with me
- Megan1 year ago
Dropbox Community Moderator
Hey nicktomk, can we actually send you an email, so we can look into this internally?
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