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AnthonyMondz's avatar
AnthonyMondz
New member | Level 2
9 years ago
Solved

Old account closed due to inactivity. What can I do?

How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This accoun...
account access
security
  • Rich's avatar
    Rich
    9 years ago
    ferpal1 wrote:

    My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?

    More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.

     

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

ghenwaabureslan's avatar
ghenwaabureslan
Explorer | Level 3
8 years ago

Hi,

How do i contact the support directly??

any email address ? any telephone number ???

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 years ago

The link to open a ticket was posted earlier in this thread. Just scroll up. Phone support is only available for Business Advanced accounts.

  • ghenwaabureslan's avatar
    ghenwaabureslan
    Explorer | Level 3
    8 years ago

    can you please send me the email on [email address removed by moderator]? 

    I still did not receive any email from you

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      8 years ago

      You can open a ticket yourself, as was posted earlier in this thread.

      Open your ticket here: https://www.dropbox.com/support
      Track your ticket here: https://dropbox.zendesk.com

      Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hey there (ghenwaabureslan), I can see that you’ve currently been discussing that with my colleague on this thread & she’s already made sure to create a ticket on our system that was automatically closed due to inactivity. Based on your description here though, it seems that you haven’t received their reply on your inbox (note: you may have to check on your Spam folder as well). If so, I’d recommend logging in to our support system by visiting dropbox.zendesk.com with the email address you’re using for your Forum profile, so as to check the interaction. You‘ll need to create a password there, as it is separate from your Dropbox account. 
       
      As it’s best for us to keep all details in one thread (per our Community Guidelines) , I’d encourage you to either reply on the email my colleague has created on your behalf or let them know on your conversation here in case you need further assistance. 
       
      Anyhow, I hope that this gets resolved soon for you & thanks for taking the time to write in to us on the Dropbox Forum!
       
       
      [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

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